What types of water damage do you handle?
We handle all three categories of water damage: Category 1 (clean water from burst pipes or faucets), Category 2 (gray water from appliances or sump pumps), and Category 3 (black water from sewage or flooding). Our team is equipped and certified for every level of contamination.
Do you work directly with insurance companies?
Yes. We have decades of experience working with every major insurance provider. We document the damage thoroughly, provide detailed estimates, and communicate directly with your adjuster so you don't have to. Most insurance policies cover water damage restoration — we'll help you navigate the claim.
How quickly can you respond to an emergency?
We dispatch crews 24 hours a day, 7 days a week, 365 days a year. In most cases, we can have a team on-site within 60 minutes anywhere in Eastern Massachusetts. Rapid response is critical — the first 24 to 48 hours determine whether mold grows and whether structural materials can be saved.
What certifications does RestorePro hold?
Our technicians are IICRC-certified in water damage restoration (WRT), fire and smoke restoration (FSRT), and mold remediation (MR). RestorePro is BBB accredited with an A+ rating and has been serving the Boston area since 1997. We're fully licensed and insured in Massachusetts and New Hampshire.
Do you handle commercial restoration projects?
Absolutely. We restore office buildings, retail spaces, restaurants, apartment complexes, schools, and medical facilities. Commercial restoration requires faster turnaround and more extensive documentation — both are areas where our experience gives us an edge.
What's the first thing I should do after water damage?
Call us immediately at 800-847-0114. Then, if it's safe, turn off the water source and electricity in affected areas. Remove valuables from the floor if possible. Don't use household fans — they can spread contaminants. Most importantly, don't wait — water damage worsens by the hour.
